Casino hosts at wynn las vegas1/4/2024 Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge of a second language is preferred, but not required.Ībility to communicate in English, both written and oral Working knowledge of computers, IntelliDesk SDC Console, Opera Property Management System, Avaya Telephone System, HotSOSĪble to work varied shifts, including weekends and holidays Working knowledge of multi-line telephones Perform all other job duties as assigned by ManagementĪ minimum of one year customer service experience (PABX preferred) in a Resort Hotel Work as a dispatcher using Hotel radio system directing Housekeeping runners and follow up with guests to ensure satisfaction within established time lines Respond to Hotel staff and Guests during emergency situations Operate IntelliDesk SDC Attendant ConsoleĪct as a source of information regarding the property, managing guest questions and concerns. The Service Attendant is responsible for answering and routing all incoming telephone calls (internal and external), dispatching incoming guest request calls through HotSOS and following up to determine service standards have been met.Īnswer and process all calls in accordance with Forbes 5 Star Service Standards
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